SmartLife App DocsDevice Firmware & Data Management
Device Firmware & Data Management
Manage firmware updates, device data export, and history records.
Why is it that one device has received a firmware upgrade notification while another device of the same product has not?
Firmware rollout timing can differ across devices from the same product.
How to export the data recorded by the device?
Check if data export is available via Privacy Policy Management.
How to check the operation record of the device in the App?
Operation logs may be shown in the device panel if supported.
Notification reminds me there is a firmware update but I cannot update it?
Submit feedback with device details for technical review.
How to upgrade device firmware? Why is the device offline during the upgrade?
Start upgrades from the App; devices may go offline temporarily.
How to check the firmware version of the device and whether the firmware needs to be upgraded?
Use Device Update in the device edit page to view version and updates.
How to clear device history data?
Delete push messages or records, or reset if deletion is not supported.