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Why is it that one device has received a firmware upgrade notification while another device of the same product has not?How to export the data recorded by the device?How to check the operation record of the device in the App?Notification reminds me there is a firmware update but I cannot update it?How to upgrade device firmware? Why is the device offline during the upgrade?How to check the firmware version of the device and whether the firmware needs to be upgraded?How to clear device history data?
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How to upgrade device firmware? Why is the device offline during the upgrade?

How to upgrade device firmware? Why is the device offline during the upgrade?

Dear user. If you do so:

  1. If firmware needs an upgrade, a window will pop up when you open the App. Tap Upgrade when you see it. The device will be temporarily offline while upgrading the firmware and will automatically reconnect after the upgrade is complete.
  2. Alternatively, after you enter the device page, tap the button in the top right corner and tap Device Update to see if any firmware needs an upgrade.

Once the device firmware is upgraded, it cannot be downgraded.