LogoSmartLife App Docs
LogoSmartLife App Docs
Homepage
Help Center
Device Networking Issues
Router Configuration
Device Network Provisioning Guide
Device Connection Failure
Device Compatibility / Recognition Issues
Connection Method / Protocol Issues
Network Settings & Configuration Flow Issues
Why can't I reconfigure the network of the device after I remove the device on the App?I Can't Reset the Device, But Other Products of the Same Model Are Working NormallyWhat should I do when my device fails to enter the network configuration state?The Indicator Light Changed from Flashing to Regular, But It Still Fails to Connect?The router is online, but the device cannot be connected?How do I get help in case of my device gets network errors?
Device Offline
App Use Issues
Home, Members & Room Management
Device Management and Control
Value-added Services & Extended Functions
Third-party Control Issues
Device Network Provisioning Guide
Frequently Asked Questions
User Manual
Help CenterDevice Networking IssuesDevice Connection FailureNetwork Settings & Configuration Flow Issues

The router is online, but the device cannot be connected?

How to resolve connection issues when router is online but device won't connect

Hello, first, you need to make sure you are connected to a 2.4GHz network. If you are unsure about your network frequency, you can also refer to the FAQ section on "How to split Wi-Fi SSID into 2.4G and 5G bands" to separate the 2.4GHz network. It is also recommended to use the hotspot-compatible configuration mode (AP mode), which will automatically select the 2.4GHz network for connection. Then, try setting up the device again.