LogoSmartLife App Docs
LogoSmartLife App Docs
Homepage
Help Center
Device Networking Issues
App Use Issues
Home, Members & Room Management
Home Member Management
Room & Room Group Management
Home Creation & Basic Settings
Device Ownership, Movement & Sharing Permissions
Device Sharing Permissions
Device Ownership & Movement
What should I do if I can't see any devices after joining a Home?How to move devices to other rooms/families? Can one device be placed in multiple rooms/families?If I have created two Homes using my account, to which one will the devices shared by others belong?Can I move all the devices in one home to another as a whole?
Home Member Management
Device Management and Control
Value-added Services & Extended Functions
Third-party Control Issues
Device Network Provisioning Guide
Frequently Asked Questions
Manwal ng Gumagamit
Help CenterHome, Members & Room ManagementDevice Ownership, Movement & Sharing PermissionsDevice Ownership & Movement

What should I do if I can't see any devices after joining a Home?

Steps to troubleshoot when devices are not visible after joining a Home

It may be an issue with the Home account or device display settings. Troubleshoot by following these steps:

  1. Confirm if you joined the correct Home: Open the App, tap the house icon in the upper left corner, and check if the name of the current Home matches the Home to which the devices belong.
  2. Tap the upper right corner to find "Device Management" and check if there are any devices.