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Help CenterThird-party Control IssuesAndroid Auto / CarPlay

How to handle scenarios not loading or failing to load in Android Auto/CarPlay?

Troubleshoot and resolve issues when scenes fail to load in Android Auto or CarPlay.

When encountering the following prompts while using Android Auto/CarPlay, resolve them by following the corresponding steps:

Common Error Prompts

  1. Prompt: "Please log in to the APP first" → Check if the corresponding APP on your phone is logged in. If not, log in again to ensure account synchronization.

  2. Prompt: "Please add a 'One-Touch Execution' scene in the app" / "Go to the app > Me > CarPlay vehicle to configure" → Open the corresponding app on your phone, navigate to Me>CarPlay Vehicle(or the equivalent path), and add or reconfigure a valid "One-Touch Execution" scene.

Troubleshooting Steps

If the prompts disappear but the scene still does not load, troubleshoot using these steps:

  1. Disconnect your phone from the car's system (Bluetooth/WiFi), wait 30 seconds, and reconnect.

  2. If unsuccessful, restart your phone and Android Auto/CarPlay (some vehicle models may require restarting the car's infotainment system). Keep Bluetooth enabled and try again.

  3. Ensure the selected scene is active and not deleted on your phone (expired scenes will not appear).

Talaan ng mga Nilalaman

Common Error Prompts
Troubleshooting Steps