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Why is my multi-control switch and multi-control socket displayed as a single control device after being synchronized to the third-party smart speaker App?When using voice control for multiple devices (such as multi-way switches or multi-outlets), you may not be able to precisely control a specific switch or function?Why is my voice control turned on the TV in the living room, but the TV in the living room and bedroom are both turned on?How do I use a third-party speaker to disable only one of multiple connected devices of the same type?
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Help CenterThird-party Control IssuesThree-Way Voice Common IssuesMulti-Device and Function Adaptation

Why is my multi-control switch and multi-control socket displayed as a single control device after being synchronized to the third-party smart speaker App?

Learn why multi-control devices appear as single control devices in third-party smart speaker apps and how to work around this limitation.

Dear user, if you encounter this issue:

Steps to Resolve

1. Confirm Voice Sub-Control Support

First, you need to confirm with the device seller whether the device supports voice sub-control. If it is not supported, it will be displayed as a single control device when it is synchronized to a third-party smart speaker App (only one switch will be displayed). You can contact the after-sales personnel of the device and ask them to find us to develop the voice sub-control function for the device.

2. Workaround Solution

If you are in a hurry to use it, you can also create a Tap-to-Run or an Automation, and then you can voice control the Tap-to-Run or an Automation which you created, so that you can accurately control a single function on your device.

Currently only Alexa, Google and Baidu speakers support scene voice control.

Talaan ng mga Nilalaman

Steps to Resolve
1. Confirm Voice Sub-Control Support
2. Workaround Solution