LogoTakardun SmartLife App
LogoTakardun SmartLife App
Babban Shafi
Help Center
Matsalolin Hanyar Sadarwar Na'ura
Saitin Hanyar Sadarwa
Jagoran Samar da Hanyar Sadarwa ta Na'ura
Device Connection Failure
Matsalolin Dacewa / Gane Na'ura
Me zan yi idan Matter network configuration ya nuna "Nau'in na'ura ba a goyan baya da shi ba na ɗan lokaci"?Me zan yi idan an gano nau'in na'urar ba daidai ba?Me zan yi idan na'urar ba ta cikin jerin abubuwan da za a iya ƙarawa yayin saitunan hanyar sadarwa?Kuskuren izinin na'urar kasa ta ZigbeeNa'urar ba ta da goyon bayan app ɗin
Matsalolin Hanyar Haɗi / Protocol
Matsalolin Saitunan Cibiyar Sadarwa & Kwararar Daidaitawa
Device Offline
Matsalolin Amfani da App
Home, Members & Room Management
Device Management and Control
Value-added Services & Extended Functions
Third-party Control Issues
Jagorar Saita Hanyar Sadarwar Na'ura
Tambayoyin da ake yawan yi
Jagorar Mai Amfani
Help CenterMatsalolin Hanyar Sadarwar Na'uraDevice Connection FailureMatsalolin Dacewa / Gane Na'ura

Na'urar ba ta da goyon bayan app ɗin

Gyara kuskuren 'Wannan na'urar ba ta da goyon bayan wannan app' yayin daidaita hanyar sadarwa

Lokacin da kuka haɗu da saƙon app ɗin "Wannan na'urar ba ta da goyon bayan wannan app" yayin daidaita hanyar sadarwa, ta yaya za ku iya magance shi?

Bayanin Matsala

Kuna iya haɗuwa da wannan saƙon kuskure a cikin waɗannan yanayi:

  • Daidaita hanyar sadarwa don na'urar a karon farko
  • Sake daidaita hanyar sadarwa bayan na'urar ta kashe ko an cire ta
  • Na'urar ta kasance tana aiki daidai a cikin app ɗin a baya amma yanzu ba za a iya amfani da ita ba

Mafita

Idan ka haɗu da saƙon app ɗin "Wannan na'urar ba ta da goyon bayan wannan app" a cikin kowane ɗayan yanayin da aka ambata a sama, ana ba da shawarar ku tuntuɓi mai sayar da na'urar ko cibiyar sabis na abokan ciniki ta mai sayarwa a lokaci don ƙarin tabbatarwa da sadarwa don magance al'amuran da suka shafi ta hanyar da ta dace.

Matsalar daidaiton na'urar galibi tana nuna ɗaya daga cikin waɗannan:

  • Samfurin na'urar bai dace da sigar app ɗin na yanzu ba
  • Ana buƙatar sabunta firmware na na'urar
  • Na'urar tana buƙatar daidaitawa ta musamman wanda mai kera kawai zai iya bayarwa

Matakai Na Gaba

  1. Ɗauki hoton allo na saƙon kuskure
  2. Yi lissafin samfurin na'urar da sigar firmware na yanzu (idan akwai)
  3. Tuntuɓi mai sayar da na'urar ko sabis na abokan ciniki na mai kera
  4. Bayar musu da cikakkun bayanai game da kuskuren don samun taimako

Abubuwan Da Suke Da Alaƙa

  • Matsalolin Daidaiton Na'ura
  • Gazawar Haɗin Na'ura

Abubuwan da ke Ciki

Bayanin Matsala
Mafita
Matakai Na Gaba
Abubuwan Da Suke Da Alaƙa