SmartLife App құжаттарыHow do I report issues that I have encountered?
Learn how to report bugs and issues you encounter while using the app through the Help Center and feedback system.
If you encounter any issues while using the App, you can provide feedback through the following steps:
Initial Support Options
Tap "Me" at the bottom of the App, then go to the "Help Center" to view common issues. If you still have questions, you can ask the "Chat Bot."
Submit Feedback for Manual Support
If you need access to manual service (if the issue is unresolved or you have other suggestions), please follow these steps to submit:
Go to "Me" → "Help Center," and then select "My feedback" at the top of the page. Click the "+" icon to submit your issue or suggestion. (Selecting the "problematic device" during submission will help expedite the processing of your feedback.)
Check Feedback Progress
To check the progress of your feedback, go to "Me" → "Help Center," and then click "My feedback."