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ڈیوائس فرم ویئر اور ڈیٹا مینجمنٹ
Why did one device get a firmware update notice but another in the same product did not?How to export the data recorded by the device?How to check the operation record of the device in the App?I see a firmware update notification but cannot updateHow to upgrade device firmware? Why is the device offline during the upgrade?How to check the firmware version of the device and whether it needs to be upgraded?How to clear device history data?
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Help CenterDevice Management and Controlبنیادی ڈیوائس معلومات اور تخصیص سیٹنگزڈیوائس فرم ویئر اور ڈیٹا مینجمنٹ

How to upgrade device firmware? Why is the device offline during the upgrade?

How to upgrade device firmware? Why is the device offline during the upgrade?

Dear user, please do this:

  1. If firmware needs an upgrade, a window pops up when you open the App. Tap Upgrade when you see it. During the upgrade the device may be temporarily offline and will reconnect automatically after completion.
  2. You can also enter the device page, tap the top-right button, and choose Device Update to see if any firmware upgrade is needed.

After the firmware is upgraded, you cannot revert to a previous version.