LogoSmartLife App Баримт
LogoSmartLife App Баримт
Нүүр хуудас
Help Center
Төхөөрөмжийн сүлжээний асуудлууд
Апп ашиглалтын асуудал
Home, Members & Room Management
Device Management and Control
Төхөөрөмжийн үндсэн мэдээлэл ба хувийн тохиргоо
Төхөөрөмжийн асуудал шийдвэрлэх
Төхөөрөмжийн удирдлага ба хариу үйлдлийн алдаа
Төхөөрөмжийн төлөв ба дэлгэцийн алдаа
Why does a device suddenly disappear from the device list?Different brands of similar devices display different functions and styles in the App?After upgrading the iOS app, if you find that the Widget component is not working, how can you add it back?When I manually power off and on the plug, the device will be removed from App.?After the power supply is restored, the App shows that the device is turned off, but it is actually on. What should I do?Sensor devices do not have a switch button and cannot be turned off when not needed?Why does my Smart device turn on/off, reset or flicker by itself?Why is it no device displayed when widgets/Widgets are added? Or even ask me to log in?What should I do if the device status (on/off) displayed on the widget is incorrect?Why is my device already turned on, but the widget still shows it as off?
Value-added Services & Extended Functions
Third-party Control Issues
Төхөөрөмжийн сүлжээний тохиргооны гарын авлага
Түгээмэл асуултууд
Хэрэглэгчийн гарын авлага
Help CenterDevice Management and ControlТөхөөрөмжийн асуудал шийдвэрлэхТөхөөрөмжийн төлөв ба дэлгэцийн алдаа

When I manually power off and on the plug, the device will be removed from App.?

When I manually power off and on the plug, the device will be removed from App.?

If each use of the physical button to control the socket causes the device to disappear from the App, it indicates that the device resets due to the switch, causing it to disappear from the App. Please report this issue to the sales department for after-sales service.