LogoInyandiko za SmartLife App
LogoInyandiko za SmartLife App
Intangiriro
Help Center
Ibibazo byo guhuza ibikoresho kuri network
Ibibazo byo Gukoresha Porogaramu
Kwiyandikisha konti, kwinjira no gusesa
Time Settings & Scheduling Management
Message Center & App Pushes
Weather Function-Related
Scene and Automation
Porogaramu na Sisitemu
Problem Feedback
Nabona nte ibibazo bikunze kubazwa byinshi?How do I report issues that I have encountered?Nigute mbona aho ikibazo namenyesheje kigeze?
Home, Members & Room Management
Device Management and Control
Value-added Services & Extended Functions
Third-party Control Issues
Icyerekezo cyo gushyiraho uruhurirane rwa dispositivi
Ibibazo bikunze kubazwa
Igitabo Cyo Gukoresha
Help CenterIbibazo byo Gukoresha PorogaramuProblem Feedback

How do I report issues that I have encountered?

Learn how to report bugs and issues you encounter while using the app through the Help Center and feedback system.

If you encounter any issues while using the App, you can provide feedback through the following steps:

Initial Support Options

Tap "Me" at the bottom of the App, then go to the "Help Center" to view common issues. If you still have questions, you can ask the "Chat Bot."

Submit Feedback for Manual Support

If you need access to manual service (if the issue is unresolved or you have other suggestions), please follow these steps to submit:

Go to "Me" → "Help Center," and then select "My feedback" at the top of the page. Click the "+" icon to submit your issue or suggestion. (Selecting the "problematic device" during submission will help expedite the processing of your feedback.)

Check Feedback Progress

To check the progress of your feedback, go to "Me" → "Help Center," and then click "My feedback."

Urutonde rw'Ibikubiyemo

Initial Support Options
Submit Feedback for Manual Support
Check Feedback Progress