LogoInyandiko za SmartLife App
LogoInyandiko za SmartLife App
Intangiriro
Help Center
Ibibazo byo guhuza ibikoresho kuri network
Ibibazo byo Gukoresha Porogaramu
Home, Members & Room Management
Device Management and Control
Amakuru shingiro y’icyuma n’amagenamiterere bwite
Gukemura ibibazo by'igikoresho
Kugenzura n'igisubizo bitari bisanzwe by'igikoresho
Imiterere n'ibiboneka bitari bisanzwe by'igikoresho
Why does a device suddenly disappear from the device list?Different brands of similar devices display different functions and styles in the App?After upgrading the iOS app, if you find that the Widget component is not working, how can you add it back?When I manually power off and on the plug, the device will be removed from App.?After the power supply is restored, the App shows that the device is turned off, but it is actually on. What should I do?Sensor devices do not have a switch button and cannot be turned off when not needed?Why does my Smart device turn on/off, reset or flicker by itself?Why is it no device displayed when widgets/Widgets are added? Or even ask me to log in?What should I do if the device status (on/off) displayed on the widget is incorrect?Why is my device already turned on, but the widget still shows it as off?
Value-added Services & Extended Functions
Third-party Control Issues
Icyerekezo cyo gushyiraho uruhurirane rwa dispositivi
Ibibazo bikunze kubazwa
Igitabo Cyo Gukoresha
Help CenterDevice Management and ControlGukemura ibibazo by'igikoreshoImiterere n'ibiboneka bitari bisanzwe by'igikoresho

After the power supply is restored, the App shows that the device is turned off, but it is actually on. What should I do?

After the power supply is restored, the App shows that the device is turned off, but it is actually on. What should I do?

This may be due to a status synchronization delay caused by a power outage. You can follow these steps:

  • Wait for status update: Some devices need time to synchronize their status after power is restored. Wait and observe for a while.
  • Check network connection: A power outage may cause the device to disconnect from Wi‑Fi. Confirm that all devices have reconnected to the network.
  • Refresh App data: Close and restart the App, or manually refresh the status on the device panel.
  • Re-add the device: If the above operations do not work, delete the device in the App and then re-add it.