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Device Ownership, Movement & Sharing Permissions
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Member Invitation Related Issues
Do accounts registered in different countries/regions support cross-region device sharing or home member invitations?
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Help CenterHome, Members & Room ManagementHome Member ManagementMember Invitation Related Issues

Do accounts registered in different countries/regions support cross-region device sharing or home member invitations?

Learn about cross-region account limitations for device sharing and home member invitations due to data center policies.

Do accounts registered in different countries/regions support cross-region device sharing or home member invitations?

1. General Case: No Cross-Region Sharing Support

If accounts are registered in different countries/regions, direct device sharing or home member invitations are not supported. This is due to data protection policy restrictions—accounts from different regions may belong to separate data centers, which inherently prevents sharing or invitations across data centers.

2. Special Case: Compatibility Issues in Southeast Asia and China's Hong Kong, Macau, and Taiwan Regions

If your account belongs to the following regions: Vietnam, Laos, Cambodia, Thailand, Myanmar, Malaysia, Singapore, Indonesia, Philippines, Brunei, East Timor, Papua New Guinea, Solomon Islands, Hong Kong (China), Macau (China), Taipei (China), even if the same region is selected, it may fail due to recent data storage service upgrades (with error message "Due to different data centers"). In such cases, you can refer to the following content.

When sharing a device, if you receive the message "The invited user belongs to a different data center, and due to data protection policies, the device cannot be shared," what should you do?

What should I do if when inviting a home member, the message "The account belongs to different data centers and cannot be bound due to data protection policies" appears?

Urutonde rw'Ibikubiyemo

Do accounts registered in different countries/regions support cross-region device sharing or home member invitations?
1. General Case: No Cross-Region Sharing Support
2. Special Case: Compatibility Issues in Southeast Asia and China's Hong Kong, Macau, and Taiwan Regions