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Home, Members & Room Management
Device Management and Control
Value-added Services & Extended Functions
Third-party Control Issues
Three-Way Voice Common Issues
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Imiterere n'Igenzura ry'Ibikoresho
Why did I fail to control the device via smart speaker after I modified its name?Does smart speaker support the voice control of Tap-To-Run?Why does the App always show that the device is offline, and how does it automatically recover in a second or two, but the thirdpart shows that the device is still offline?Why doesn't a smart speaker respond when I use it to control devices or scenes?The device can be turned on by third-party voice control, but it will be automatically turned off in a few minutes?After device has been upgraded, it cannot be used by third parties (Alexa, Google Assistant)?There is a high latency when using third-party smart speaker control devices, but not with your App?Why is the device displayed incorrectly in voice assistant apps?App can control the device, but it failed to use the Third-party voice control?
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Apple Siri/HomeKit
Yandex Alice
Alexa and Echo
Baidu Xiaodu/Tmall Genie and Other Smart Speakers
Android Auto / CarPlay
Google Home/Assistant
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Help CenterThird-party Control IssuesThree-Way Voice Common IssuesImiterere n'Igenzura ry'Ibikoresho

Why did I fail to control the device via smart speaker after I modified its name?

Learn why device name changes in the app may prevent voice control and how to resolve it

Why did I fail to control the device via smart speaker after I modified its name?

Dear user. Please check in the following ways:

  1. Currently, after modifying the device name in our App, it cannot be synchronized to the third-party smart speaker (because the third-party smart speaker is a closed platform), and the new name of the device can only be synchronized after you rebinding the third-party smart speaker to our App.

  2. You can rename multiple devices or a single device name in the third-party smart speaker App, so that you can achieve your needs.

  3. When you set the new name, please try to modify the device name to be easily recognized by the third-party smart speaker, otherwise the control command will not be recognized and the control will fail.

After excluding the above problems, it still doesn't work. We suggest that you give us feedback through the App feedback path.

Urutonde rw'Ibikubiyemo

Why did I fail to control the device via smart speaker after I modified its name?