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LogoДокументація SmartLife App
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Why does a device suddenly disappear from the device list?Different brands of similar devices display different functions and styles in the App?After upgrading the iOS app, if you find that the Widget component is not working, how can you add it back?When I manually power off and on the plug, the device will be removed from App.?After the power supply is restored, the App shows that the device is turned off, but it is actually on. What should I do?Sensor devices do not have a switch button and cannot be turned off when not needed?Why does my Smart device turn on/off, reset or flicker by itself?Why is it no device displayed when widgets/Widgets are added? Or even ask me to log in?What should I do if the device status (on/off) displayed on the widget is incorrect?Why is my device already turned on, but the widget still shows it as off?
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Help CenterУправління та контроль пристроївУсунення несправностей пристроюАномальний стан і відображення пристрою

After the power supply is restored, the App shows that the device is turned off, but it is actually on. What should I do?

After the power supply is restored, the App shows that the device is turned off, but it is actually on. What should I do?

This may be due to a status synchronization delay caused by a power outage. You can follow these steps:

  • Wait for status update: Some devices need time to synchronize their status after power is restored. Wait and observe for a while.
  • Check network connection: A power outage may cause the device to disconnect from Wi‑Fi. Confirm that all devices have reconnected to the network.
  • Refresh App data: Close and restart the App, or manually refresh the status on the device panel.
  • Re-add the device: If the above operations do not work, delete the device in the App and then re-add it.