Do accounts registered in different countries/regions support cross-region device sharing or home member invitations?
Learn about cross-region account limitations for device sharing and home member invitations due to data center policies.
Do accounts registered in different countries/regions support cross-region device sharing or home member invitations?
1. General Case: No Cross-Region Sharing Support
If accounts are registered in different countries/regions, direct device sharing or home member invitations are not supported. This is due to data protection policy restrictions—accounts from different regions may belong to separate data centers, which inherently prevents sharing or invitations across data centers.
2. Special Case: Compatibility Issues in Southeast Asia and China's Hong Kong, Macau, and Taiwan Regions
If your account belongs to the following regions: Vietnam, Laos, Cambodia, Thailand, Myanmar, Malaysia, Singapore, Indonesia, Philippines, Brunei, East Timor, Papua New Guinea, Solomon Islands, Hong Kong (China), Macau (China), Taipei (China), even if the same region is selected, it may fail due to recent data storage service upgrades (with error message "Due to different data centers"). In such cases, you can refer to the following content.
SmartLife App文件