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Scenes & Automation Troubleshooting
What should I do if I can't find infrared sub-devices when creating automation?Why can't a delay plugin be added after binding a manually executed Tap-to-Run scene to a Scene Switch button?Why can some manually created tap-to-run scenes be added with a delay while others cannot?Why can the device be controlled normally in the device panel, but show offline and fail to execute in the automation record?Why have the automations disappeared after the app is updated?What should I do if a Gateway sub device prompts Connection timed out when executing a scene?What should I do if scene logs show error codes 3800/3004?Why does the geofence-based automation setting occasionally fail to work?What should I do when a smart task (Tap-To-Run or Automation) runs incorrectly?When creating a smart scene linkage (Automation/Tap-to-Run), can't find the existing device or device function in App in the device list?What can I do if the group timing and smart scene control features work abnormally?What should be done if the sunrise and sunset conditions set in the scene cannot be executed correctly, causing the device to always turn on earlier or later?My Automation does not seem to be executed correctly, how can I view the execution log of the automation?Why isn't the scene executed when environmental factors are set as the trigger condition in scene configuration?Why can my smart device trigger the configured Automation normally for the first time only, but fail to do so afterward?Why doesn't the Leave or Arrive (beta) feature take effect?Handling a Device or Scenario Data Loading Failure in the App on an Apple Watch?
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Help CenterApp Use IssuesScene and Automation

Scenes & Automation Troubleshooting

Resolve issues with scene execution, automation triggers, and rule failures.

Common problems and solutions when scenes don't execute properly, automations fail to trigger, or rules don't work as expected.

Execution & Logs

Automation Execution Log

View automation execution logs to troubleshoot issues.

Smart Task Runs Incorrectly

Troubleshoot when tap-to-run or automation doesn't execute correctly.

Scene Log Error Codes

Understand error codes 3800/3004 in scene logs.

Device & Connection Issues

Device Offline in Automation

Device works in panel but shows offline in automation.

Device Not Found in Automation List

Can't find device or function when creating automation.

Infrared Sub-devices Not Found

Enable Show Remote Control to see infrared devices.

Gateway Connection Timeout

Troubleshoot gateway timeout errors in scenes.

Apple Watch Data Loading Failure

Fix device or scenario data loading issues on Apple Watch.

Triggers & Timing

Automation Triggers Once Only

Automation works first time only, then fails.

Geofence Automation Failure

Geofence-based automation occasionally doesn't work.

Leave or Arrive Beta Not Working

Required permissions and settings for location features.

Environmental Trigger Delay

Weather triggers use 10-minute polling intervals.

Sunrise/Sunset Execution Issue

Device turns on earlier or later than expected.

Configuration & Limitations

Scene Delay Limitation

Why some tap-to-run scenes can't add delay.

Delay Plugin Scene Switch Limitation

Can't add delay after binding to Scene Switch button.

Group Timing Control Abnormal

Group timing and smart scene control issues.

Automations Disappeared After Update

Locate automations after app updates.

Set the sunrise to turn off the lights and the sunset to turn on the lights. Is the sunrise or sunset time fixed?

Learn about how sunrise and sunset times are determined in automation and how to adjust them.

What should I do if I can't find infrared sub-devices when creating automation?

Learn how to enable the Show Remote Control feature to see infrared sub-devices when creating automation.

Table of Contents

Execution & Logs
Device & Connection Issues
Triggers & Timing
Configuration & Limitations