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How to unauthorize connected third-party voice skills?Can third parties connect/link devices to a single home?How do I link/connect Alexa after changing the smart speaker?Why does "Incorrect username or password" display when I link/connect a skill immediately after registering an account?Why does the page still prompt that the username or password is incorrect when I linked the Alexa Skill immediately after registering the App, and the entered country, username, and password are all correct?How do I link/connect a third-party smart speaker to the App?What can I do if a blank page is displayed after I successfully bind a skill in a smart speaker App?Why hasn't the device synced and appeared in Alexa/Google Home/Yandex/SmartThings?What can I do if my App account cannot connect/link with Google Home/Google Action/Alexa?How to clarify which kinds of Smart Speaker/voice assistant could support my device?Can I directly connect my devices to a third-party smart speaker?
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Help CenterThird-party Control IssuesThree-Way Voice Common IssuesDevice Binding and Connection

Why does "Incorrect username or password" display when I link/connect a skill immediately after registering an account?

Troubleshoot incorrect username or password errors when linking skills after account registration

Dear user, you can use our latest binding method. If the login still fails, it may be that your account region is an incorrect.

To comply with the stricter data protection and localization principles of countries and/or regions, we has restricted cross-regional data transmission, after that, cross-regional access will be prohibited. At the same time, cross-regional access/transmission of third-party voice services will also be restricted (if the region of your account is inconsistent with the region where the voice service is located, it will be displayed as a user name and password error).

One Alexa Echo/Google Home account can only be bound to one App account, an error will be reported if the binding is repeated. Users who login to the App through a third-party login method need to E-mail first, and then modify the login password (there is no initial password for third-party login) and use this E-mail to login to the App account when binding a third-party smart speaker.