SmartLife App DocsAbnormal Device Status & Display
Troubleshoot device status and display issues
Resolve device status display problems and widget-related anomalies.
Why is my device already turned on, but the widget still shows it as off?
New iOS widgets accept commands but do not sync live status.
What should I do if the device status (on/off) displayed on the widget is incorrect?
Refresh data, re-add the widget, and confirm network status.
After the power supply is restored, the App shows that the device is turned off, but it is actually on. What should I do?
Wait for sync, confirm network, refresh data, or re-add the device.
Sensor devices do not have a switch button and cannot be turned off when not needed?
Low-power sensors stay on; you can mute their alerts temporarily.
When I manually power off and on the plug, the device will be removed from App.?
Physical toggling may reset the device; contact after-sales support.
Different brands of similar devices display different functions and styles in the App?
Displayed icons and features depend on each manufacturer's setup.
Why is it no device displayed when widgets/Widgets are added? Or even ask me to log in?
Keep the App alive, refresh device data, and re-login if prompted.
Why does a device suddenly disappear from the device list?
Check resets, gateway status, family selection, or account login.
After upgrading the iOS app, if you find that the Widget component is not working, how can you add it back?
Restart, re-add the widget via iOS methods, or reinstall if needed.
Why does my Smart device turn on/off, reset or flicker by itself?
Review schedules, sharing, power stability, and factory reset if required.