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Abnormal Device Status & Display
Why does a device suddenly disappear from the device list?Different brands of similar devices display different functions and styles in the App?After upgrading the iOS app, if you find that the Widget component is not working, how can you add it back?When I manually power off and on the plug, the device will be removed from App.?After the power supply is restored, the App shows that the device is turned off, but it is actually on. What should I do?Sensor devices do not have a switch button and cannot be turned off when not needed?Why does my Smart device turn on/off, reset or flicker by itself?Why is it no device displayed when widgets/Widgets are added? Or even ask me to log in?What should I do if the device status (on/off) displayed on the widget is incorrect?Why is my device already turned on, but the widget still shows it as off?
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Help CenterDevice Management and ControlDevice TroubleshootingAbnormal Device Status & Display

Why is it no device displayed when widgets/Widgets are added? Or even ask me to log in?

Why is it no device displayed when widgets/Widgets are added? Or even ask me to log in?

Dear user. If you do so:

  1. Due to different compatibility of the Android system, the widget function of some mobile phones needs to obtain data normally when the App process is alive.
  2. It is recommended that you log in to the App, then open the device control panel, and try to refresh the data so that it will display properly in the widget.
  3. If you are prompted to log in in the widget, log out of the App account, then log in again, and use the widget normally after logging in.