LogoInyandiko za SmartLife App
LogoInyandiko za SmartLife App
Intangiriro
Help Center
Ibibazo byo guhuza ibikoresho kuri network
Ibibazo byo Gukoresha Porogaramu
Home, Members & Room Management
Device Management and Control
Amakuru shingiro y’icyuma n’amagenamiterere bwite
Gukemura ibibazo by'igikoresho
Kugenzura n'igisubizo bitari bisanzwe by'igikoresho
Igikoresho cyanjye cyagize ikibazo cyo gukora?Buto kuri plug ntikora kugirango ufungure/ufunge?Igikoresho ntigishobora kuzimywa binyuze muri App?Igikoresho gishobora gusa gufungura ntikigishobora kuzimya?Kuki igikoresho gishobora gutegekwa muri network imwe ariko ntikigishobora gutegekwa muri network zitandukanye?Kuki ntibishoboka gucunga controller ya Bluetooth?Igikoresho cyiza nticyitaba cyangwa ntikishobora kuyoborwa?Nkoresha Bluetooth mesh gateway, ariko kuki igikoresho cyanjye cya Bluetooth mesh kidakora amabwiriza?Urubuga rwanjye ni byihuse kandi ruhamye, ariko iyo nkoresha porogaramu kuyobora igikoresho, gutinda kw'igikoresho buri gihe ni hejuru?Nkore iki niba Porogaramu itashobora kuyobora igikoresho?
Imiterere n'ibiboneka bitari bisanzwe by'igikoresho
Value-added Services & Extended Functions
Third-party Control Issues
Icyerekezo cyo gushyiraho uruhurirane rwa dispositivi
Ibibazo bikunze kubazwa
Igitabo Cyo Gukoresha
Help CenterDevice Management and ControlGukemura ibibazo by'igikoreshoKugenzura n'igisubizo bitari bisanzwe by'igikoresho

Igikoresho ntigishobora kuzimywa binyuze muri App?

Gukemura ibibazo byo kuzimya igikoresho binyuze muri App

Dear user. Please check in the following ways:

  1. Please check the device box or product manual, and make sure that the App recommended is our App. If it is not, compatibility problems are likely to occur, resulting in the situation that the device can only be opened and cannot be closed after the device is successfully added.

  2. If your device is a low-power device such as a sensor or devices that use batteries, it cannot be turned off. If you do not need it to continue working, please remove it from the App or completely power off the device.

  3. If it's not a low-power device. Please reset the device to factory setting and add it again. Then check whether you can turn off it by App.

  4. The smart device still needs very little power after you turn it off remotely. This is to maintain the connection to the network so that you can turn it on and operate it remotely when needed. If you need to turn off the smart device completely, you need to manually cut off the power of the device.

If you still cannot turn off it, please use the physical button and check whether you can turn off it. If you cannot turn off it by the physical button, please contact the manufacturer to check the hardware. Thanks for your understanding and support.