LogoInyandiko za SmartLife App
LogoInyandiko za SmartLife App
Intangiriro
Help Center
Ibibazo byo guhuza ibikoresho kuri network
Ibibazo byo Gukoresha Porogaramu
Home, Members & Room Management
Device Management and Control
Amakuru shingiro y’icyuma n’amagenamiterere bwite
Gukemura ibibazo by'igikoresho
Kugenzura n'igisubizo bitari bisanzwe by'igikoresho
Igikoresho cyanjye cyagize ikibazo cyo gukora?Buto kuri plug ntikora kugirango ufungure/ufunge?Igikoresho ntigishobora kuzimywa binyuze muri App?Igikoresho gishobora gusa gufungura ntikigishobora kuzimya?Kuki igikoresho gishobora gutegekwa muri network imwe ariko ntikigishobora gutegekwa muri network zitandukanye?Kuki ntibishoboka gucunga controller ya Bluetooth?Igikoresho cyiza nticyitaba cyangwa ntikishobora kuyoborwa?Nkoresha Bluetooth mesh gateway, ariko kuki igikoresho cyanjye cya Bluetooth mesh kidakora amabwiriza?Urubuga rwanjye ni byihuse kandi ruhamye, ariko iyo nkoresha porogaramu kuyobora igikoresho, gutinda kw'igikoresho buri gihe ni hejuru?Nkore iki niba Porogaramu itashobora kuyobora igikoresho?
Imiterere n'ibiboneka bitari bisanzwe by'igikoresho
Value-added Services & Extended Functions
Third-party Control Issues
Icyerekezo cyo gushyiraho uruhurirane rwa dispositivi
Ibibazo bikunze kubazwa
Igitabo Cyo Gukoresha
Help CenterDevice Management and ControlGukemura ibibazo by'igikoreshoKugenzura n'igisubizo bitari bisanzwe by'igikoresho

Kuki igikoresho gishobora gutegekwa muri network imwe ariko ntikigishobora gutegekwa muri network zitandukanye?

Troubleshoot device control across different networks

Dear user. If you can only control the device when connected to your home's Wi-Fi, and you can't control it with 4G or other Wi-Fi, it means that there is a problem with the connection between the router in your home and the external network (For example, if there is a problem with DNS or UDP forwarding, please contact your network operator or router after-sales service for details). Therefore the device is failed to communicate with our cloud, so it can only operate normally in the local area network (when you connect your home Wi-Fi, you are using the local area network to control the device). Please check your router's connection to the external network and make sure it is smooth before trying again. Thank you for your understanding and support.

If the device is online normally, please check if your mobile phone has enabled mobile data permissions for the corresponding Apps.

  1. iPhone: Settings—Cellular—Find Corresponding App—Enable Cellular Network

  2. Android phone: Settings—Data Traffic Management—Application Connections—Find Corresponding App—Enable Mobile Data

Note: the bluetooth devices and Zigbee devices must have a suitable gateway.