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Help CenterApp Use IssuesSoftware and SystemRuntime Troubleshooting

App often crashes and cannot be used normally?

Learn how to troubleshoot and resolve app crash issues to ensure the app runs smoothly on your device.

Hello, the possible reasons for this issue may include the following:

Please first confirm if your mobile system (Android 6.0 or above, iOS 11.0 or above) meets the requirements;

Please try restarting your phone; please uninstall the App, reinstall it, and try again.

If the crash issue persists, please upload the logs from the App: App - [Me] - [Settings] - [About] - [Upload Log].

If you are unable to upload logs due to the App crashing, you can provide feedback on your issue through the feedback path, and you can view the feedback results in "Me -Help Center - My feedback". Thank you for your support!