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Why am I prompted to enter a PIN when using voice commands to open the door via Alexa/Google?How do I unlink/disconnect the Amazon Alexa App account from Echo Show?Why does the lamp turn off when I use Amazon Echo or Google Home to control the light brightness at less than 25%?How do I use Echo Show?Alexa failed to control the device/cannot stream video, how do I add my device to Alexa again?The Alexa App's screen displays "Device is unresponsive"?Why doesn't the Alexa App's control panel display my device status?Can devices synced to the Alexa App create routines in the Alexa App?How do I connect to Alexa?
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Help CenterThird-party Control Issues

Alexa and Echo

Control your devices with Amazon Alexa and Echo smart speakers.

Learn how to integrate and control your smart home devices using Amazon Alexa and Echo devices.

Common Questions

PIN Required for Door

Why am I prompted to enter a PIN when using voice commands to open the door via Alexa/Google?

Unlink Alexa from Echo Show

How do I unlink/disconnect the Amazon Alexa App account from Echo Show?

Lamp Turns Off at Low Brightness

Why does the lamp turn off when I use Amazon Echo or Google Home to control the light brightness at less than 25%?

How to Use Echo Show

Learn how to set up and use Echo Show with your smart home devices.

Re-add Device to Alexa

Alexa failed to control the device/cannot stream video, how do I add my device to Alexa again?

Device Unresponsive Error

The Alexa App's screen displays 'Device is unresponsive'?

Device Status Not Displayed

Why doesn't the Alexa App's control panel display my device status?

Create Routines in Alexa

Can devices synced to the Alexa App create routines in the Alexa App?

How to Connect to Alexa

Step-by-step guide on connecting your smart home devices to Amazon Alexa.

Table of Contents

Common Questions