LogoSmartLife App Docs
LogoSmartLife App Docs
Homepage
Help Center
Device Networking Issues
App Use Issues
Home, Members & Room Management
Device Management and Control
Value-added Services & Extended Functions
Paid Package FAQ
Cloud Storage and Video Services
Introduction to Cloud Storage
Cloud Storage Usage Guide
Cloud Storage FAQ
Is the cloud service for the camera eligible for a discount?Why is my AI Security Protection only available for viewing (introduction only) and not for purchase?Will the video and photo data in the cloud be retained after canceling the cloud storage service?Can value-added services such as cloud storage be refunded after the service is purchased?Why does the device prompt that it does not support video cloud storage?Why does the platform say that the service is unavailable in my area when I purchase the service?How does the video cloud storage service ensure privacy and security?Why are many of my camera videos not stored on the cloud?Will my video data on the cloud be deleted after the cloud storage service expires?Why did my active cloud storage service suddenly disappear or still prompt me to purchase?Can user view previous video data of a device after I canceled the cloud storage service for the device and the user purchased the cloud storage service for the device again?Why does purchasing video cloud storage for another device result in renewing the service for a device that has already been subscribed to?
Phone / SMS Notification Service
Energy Conservation and Low Carbon Services
AI Video Patrol
Highlight Moments
Third-party Control Issues
Device Network Provisioning Guide
Frequently Asked Questions
User Manual
Help CenterValue-added Services & Extended FunctionsCloud Storage and Video ServicesCloud Storage FAQ

Why does purchasing video cloud storage for another device result in renewing the service for a device that has already been subscribed to?

Purchasing cloud storage bound to the wrong device when buying for another device.

Hello, under normal circumstances, the service will be purchased for the device you select. Some multi-channel cloud storage plans allow you to modify the service-bound device by yourself. Please confirm that you made the purchase on the corresponding device panel or selected the correct device during the purchase process. If the order is inconsistent with the bound device, please provide the order number and the relevant device ID to submit a user feedback ticket.