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What should I do if, when inviting a home member, the message "The account belongs to different data centers and cannot be bound due to data protection policies." appears?What should I do if the prompt "This account temporarily does not support family mode" appears when adding a family member?Why am I getting the error "Invalid invitation code. Please contact the inviter to regenerate" when adding a home member using an invitation code?Do accounts registered in different countries/regions support device sharing or cross-region home member invitations?What should you do if you can't add others to the home?How should users who log in to the App via third-party login join a home?How do I know whether I was invited to join a home?
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Help CenterHome, Members & Room ManagementHome Member ManagementMember Invitation Related Issues

What should I do if the prompt "This account temporarily does not support family mode" appears when adding a family member?

Learn how to resolve the family mode not supported error when inviting members

What should I do if the prompt "This account temporarily does not support family mode" appears when adding a family member?

This prompt appears because the invited account lacks family information configuration. Ask the invitee to follow these steps:

  1. Open the App and log in to their account.

  2. Go to the Me→Home Management page.

  3. Click My Home/Create Home to complete the new family information configuration.

  4. After creation, re-accept the family invitation you sent.

Kind Reminder: If the issue persists, we recommend both parties check if the App is updated to the latest version.

Talaan ng mga Nilalaman

What should I do if the prompt "This account temporarily does not support family mode" appears when adding a family member?