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What should I do if, when inviting a home member, the message "The account belongs to different data centers and cannot be bound due to data protection policies." appears?What should I do if the prompt "This account temporarily does not support family mode" appears when adding a family member?Why am I getting the error "Invalid invitation code. Please contact the inviter to regenerate" when adding a home member using an invitation code?Do accounts registered in different countries/regions support device sharing or cross-region home member invitations?What should you do if you can't add others to the home?How should users who log in to the App via third-party login join a home?How do I know whether I was invited to join a home?
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Help CenterHome, Members & Room ManagementHome Member ManagementMember Invitation Related Issues

Do accounts registered in different countries/regions support device sharing or cross-region home member invitations?

Learn about cross-region account limitations for device sharing and home member invitations due to data center policies.

Do accounts registered in different countries/regions support device sharing or cross-region home member invitations?

1. General Case: No support for cross-region sharing

If accounts are registered in different countries/regions, direct device sharing or home member invitations are not supported. This is due to data protection policy restrictions—accounts from different regions may belong to separate data centers, which inherently prevents cross-data center sharing or invitations.

2. Special Case: Compatibility issues in Southeast Asia and China's Hong Kong, Macao, and Taiwan regions

If the account belongs to the following regions: Vietnam, Laos, Cambodia, Thailand, Myanmar, Malaysia, Singapore, Indonesia, Philippines, Brunei, Timor-Leste, Papua New Guinea, Solomon Islands, Hong Kong (China), Macau (China), Taipei (China), Even if the same region is selected, may fail due to the recent data storage service upgrade (with an error message "Due to different data centers"). In such cases, You may refer to the following content.

When sharing a device, if you receive the prompt "The invited user belongs to a different data center, and due to data protection policies, the device cannot be shared," what should you do?

What should I do if, when inviting a home member, the message "The account belongs to different data centers and cannot be bound due to data protection policies." appears?

Why am I getting the error "Invalid invitation code. Please contact the inviter to regenerate" when adding a home member using an invitation code?

Learn why invitation codes become invalid and how to resolve this error

What should you do if you can't add others to the home?

Troubleshooting steps when you cannot add members to your home

Talaan ng mga Nilalaman

Do accounts registered in different countries/regions support device sharing or cross-region home member invitations?
1. General Case: No support for cross-region sharing
2. Special Case: Compatibility issues in Southeast Asia and China's Hong Kong, Macao, and Taiwan regions