LogoDokumentasi SmartLife App
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Masalah Jaringan Piranti
Masalah panggunaan aplikasi
Home, Members & Room Management
Device Management and Control
Informasi dasar piranti lan setelan personalisasi
Pemecahan Masalah Piranti
Kontrol lan Respon Piranti Ora Normal
Piranti kula ngalami kegagalan fungsi?Tombol ing steker ora bisa kanggo nguripake/mateni?Piranti ora bisa dipateni liwat App?Piranti mung bisa nguripake lan ora bisa mateni?Kok piranti bisa dikontrol ing jaringan sing padha nanging ora bisa dikontrol ing jaringan sing beda?Kenapa App ora bisa ngatur Bluetooth controller?Piranti Smart kula ora nanggapi, ora bisa dikontrol?Aku wis nggunakake Bluetooth mesh gateway, nanging kenapa piranti Bluetooth mesh ku ora nglakokake perintah?Jaringan kula cepet lan stabil, nanging nalika nggunakake App kanggo ngontrol piranti, latensi piranti tansah dhuwur?Apa sing kudu ditindakake yen Aplikasi gagal ngontrol piranti?
Status lan Tampilan Piranti Ora Normal
Value-added Services & Extended Functions
Third-party Control Issues
Pandhuan Penyediaan Jaringan Piranti
Pitakonan sing Asring Ditakokake
Buku Pandhuan Panganggo
Help CenterDevice Management and ControlPemecahan Masalah PirantiKontrol lan Respon Piranti Ora Normal

Piranti mung bisa nguripake lan ora bisa mateni?

Troubleshoot device that can only turn on but not off

Dear user. Please check in the following ways:

  1. Please check the device box or product manual, and make sure that the App recommended is our App. If it is not, compatibility problems are likely to occur, resulting in the situation that the device can only be opened and cannot be closed after the device is successfully added.

  2. If your device is a low-power device such as a sensor or devices that use batteries, it cannot be turned off. If you do not need it to continue working, please remove it from the App or completely power off the device.

  3. If it's not a low-power device. Please reset the device to factory setting and add it again. Then check whether you can turn off it by App. If you still cannot turn off it, please use the physical button and check whether you can turn off it.

If you cannot turn off it by the physical button, please contact the manufacturer to check the hardware. Thanks for your understanding and support.