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Masalah Jaringan Piranti
Masalah panggunaan aplikasi
Home, Members & Room Management
Device Management and Control
Informasi dasar piranti lan setelan personalisasi
Pemecahan Masalah Piranti
Kontrol lan Respon Piranti Ora Normal
Piranti kula ngalami kegagalan fungsi?Tombol ing steker ora bisa kanggo nguripake/mateni?Piranti ora bisa dipateni liwat App?Piranti mung bisa nguripake lan ora bisa mateni?Kok piranti bisa dikontrol ing jaringan sing padha nanging ora bisa dikontrol ing jaringan sing beda?Kenapa App ora bisa ngatur Bluetooth controller?Piranti Smart kula ora nanggapi, ora bisa dikontrol?Aku wis nggunakake Bluetooth mesh gateway, nanging kenapa piranti Bluetooth mesh ku ora nglakokake perintah?Jaringan kula cepet lan stabil, nanging nalika nggunakake App kanggo ngontrol piranti, latensi piranti tansah dhuwur?Apa sing kudu ditindakake yen Aplikasi gagal ngontrol piranti?
Status lan Tampilan Piranti Ora Normal
Value-added Services & Extended Functions
Third-party Control Issues
Pandhuan Penyediaan Jaringan Piranti
Pitakonan sing Asring Ditakokake
Buku Pandhuan Panganggo
Help CenterDevice Management and ControlPemecahan Masalah PirantiKontrol lan Respon Piranti Ora Normal

Kok piranti bisa dikontrol ing jaringan sing padha nanging ora bisa dikontrol ing jaringan sing beda?

Troubleshoot device control across different networks

Dear user. If you can only control the device when connected to your home's Wi-Fi, and you can't control it with 4G or other Wi-Fi, it means that there is a problem with the connection between the router in your home and the external network (For example, if there is a problem with DNS or UDP forwarding, please contact your network operator or router after-sales service for details). Therefore the device is failed to communicate with our cloud, so it can only operate normally in the local area network (when you connect your home Wi-Fi, you are using the local area network to control the device). Please check your router's connection to the external network and make sure it is smooth before trying again. Thank you for your understanding and support.

If the device is online normally, please check if your mobile phone has enabled mobile data permissions for the corresponding Apps.

  1. iPhone: Settings—Cellular—Find Corresponding App—Enable Cellular Network

  2. Android phone: Settings—Data Traffic Management—Application Connections—Find Corresponding App—Enable Mobile Data

Note: the bluetooth devices and Zigbee devices must have a suitable gateway.