LogoSmartLife App dokumentacija
LogoSmartLife App dokumentacija
Domača stran
Help Center
Težave z omrežjem naprave
Težave z uporabo aplikacije
Home, Members & Room Management
Upravljanje in nadzor naprav
Osnovne informacije o napravi in nastavitve prilagoditve
Odpravljanje težav z napravo
Nenormalen nadzor naprave in odziv
Ali je moja naprava imela okvaro funkcije?Gumb na vtiču ne deluje za vklop/izklop?Naprave ni mogoče izklopiti prek aplikacije?Naprava se lahko samo vklopi in se ne more izklopiti?Zakaj je napravo mogoče nadzorovati v istem omrežju, v različnih omrežjih pa ne?Zakaj ne morem upravljati krmilnika Bluetooth?Pametna naprava se ne odziva ali je ni mogoče nadzorovati?Uporabljam Bluetooth mesh prehod, vendar zakaj moja Bluetooth mesh naprava ne izvaja ukazov?Moje omrežje je hitro in stabilno, vendar je zakasnitev naprave pri uporabi aplikacije za nadzor naprave vedno visoka?Kaj naj storim, če aplikacija ne uspe nadzorovati naprave?
Nenormalen status naprave in prikaz
Storitve z dodano vrednostjo in razširjene funkcije
Težave z nadzorom tretjih oseb
Vodnik za nastavitev omrežja naprave
Pogosto zastavljena vprašanja
Uporabniški priročnik
Help CenterUpravljanje in nadzor napravOdpravljanje težav z napravoNenormalen nadzor naprave in odziv

Naprave ni mogoče izklopiti prek aplikacije?

Odpravljanje težav z izklopom naprave prek aplikacije

Dear user. Please check in the following ways:

  1. Please check the device box or product manual, and make sure that the App recommended is our App. If it is not, compatibility problems are likely to occur, resulting in the situation that the device can only be opened and cannot be closed after the device is successfully added.

  2. If your device is a low-power device such as a sensor or devices that use batteries, it cannot be turned off. If you do not need it to continue working, please remove it from the App or completely power off the device.

  3. If it's not a low-power device. Please reset the device to factory setting and add it again. Then check whether you can turn off it by App.

  4. The smart device still needs very little power after you turn it off remotely. This is to maintain the connection to the network so that you can turn it on and operate it remotely when needed. If you need to turn off the smart device completely, you need to manually cut off the power of the device.

If you still cannot turn off it, please use the physical button and check whether you can turn off it. If you cannot turn off it by the physical button, please contact the manufacturer to check the hardware. Thanks for your understanding and support.