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Account Abnormality Troubleshooting
What should I do if the prompt "This account already exists" appears when completing account information for a guest account?What to Do If the Prompt "An abnormal event is detected. SMS verification code cannot" Appears When Binding a Non-Mainland China Phone Number?How to link a phone number to a non-China region account (no option found in Account and Security)?The SMS receiving limit has been reached. What should I do if I can't get the verification code?"Account behavior is abnormal, restricted use." How to remove the restriction?What can I do if my phone number has already been registered?Why can't I receive the verification code when registering in the App?Why can't I log into the App?Why is the error "Incorrect local timer, please correct it. 50502" reported when logging in to the App?How long before the App returns to normal if I am told that I have been trying to log in to the it too frequently?After using WeChat / QQ and other third-party software to log in to the App, I will be prompted to register when binding my mobile phone number / emailWhat is the reason for the 'CREATE ACCOUNT' – 'Local clock is not accurate, please repair in time 50502' when the App registers an account?When I create a user name, why does the message indicating that the user information storage fails display?Why the registered account does not exist when logging in?How to check the country/region where the App account is located? Can I modify the country/region of the App account?Fail to link mobile number to new account after deleting the original account?After using WeChat / QQ and other third-party software to log in to the App, the device list is blank?
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Help CenterApp Use IssuesAccount Registration, Login and CancellationAccount Abnormality Troubleshooting

"Account behavior is abnormal, restricted use." How to remove the restriction?

Learn what to do when your account is restricted due to abnormal behavior and how to remove the restriction.

When your account encounters the following prompt: "This account has been restricted due to illegal operations"

It may be due to certain actions that have caused the account to be limited. This restriction will be automatically lifted after one hour.

If you encounter this issue and wish to remove the restriction, please wait patiently for one hour before attempting to use it again.

If you have any questions or need assistance, please provide feedback through the app's feedback channel. Thank you for your understanding and support.

The SMS receiving limit has been reached. What should I do if I can't get the verification code?

Learn about SMS verification code daily limits and what to do when you reach the limit.

What can I do if my phone number has already been registered?

Learn what to do when your phone number has already been registered with the app