If forget the password and account, how do I change my App account (Bound mobile phone and Email) and password?
Learn how to change your App account (bound mobile phone and email) and password, and how to reset your password if you forget it.
Hello, you can operate as follows:
Account Modification
Account modification (bound phone number or email): Click "Me - right corner settings button - Account and Security", click the phone number/email option to change your phone number/email. After the replacement is successful, you can use the new phone number/email to log in next time.
Password Modification
Password modification: Click "Me - right corner settings button - Account and Security", select "Modify Login Password", click "Modify Login Password", then the system will send a verification code to the mobile phone number or email address bound to your account. After entering the verification code, you can enter a new password, and finally click "Complete" to complete the password modification.
Password Retrieval Process
If you forget the account login password of the App, you can reset the account password through the password retrieval process:
- Click the "Forgot Password" button in the lower right corner of the login button on the App login page
- The system automatically determines the current country/region, and you can also manually select the country/region (users who register with a phone number need to change to the country/region when registering)
- Enter the phone number or email you used when you registered, click "Get Verification Code" after confirming it is correct
- Enter the verification code received by SMS or email
- Enter a new password and click "Complete" to complete the password reset operation and automatically log in to your account
Currently, our App does not support the function of retrieving a forgotten App account.
SmartLife App Docs