SmartLife App DocsAccount Abnormality Troubleshooting
Troubleshoot common account issues and errors
Find solutions to common account registration and login problems. Select the issue you're experiencing for detailed troubleshooting steps.
Registration Issues
Account Already Exists
What to do when guest account shows 'account already exists' prompt.
Phone Number Already Registered
Solutions when your phone number is already registered.
Local Clock Error (50502)
Fix 'Local clock is not accurate' error during registration.
User Information Storage Fails
Why username storage fails and how to resolve it.
Login Issues
Can't Log Into App
Troubleshoot common login problems including Apple/Google ID limitations.
Incorrect Local Timer (50502)
Fix timer error when logging into the App.
Login Too Frequently
How long to wait when login attempts are restricted.
Account Does Not Exist
Why registered account shows as non-existent when logging in.
Account Behavior Restricted
How to remove account restrictions due to abnormal behavior.
SMS & Verification
Verification Code Not Received
Troubleshoot when you can't receive verification codes.
SMS Abnormality Detected
Handle SMS verification restrictions for non-China phone numbers.
SMS Limit Reached
What to do when daily SMS verification limit is reached.
Account Management
Check/Modify Account Region
How to view your account region and why it can't be changed.
Link Phone (Non-China Region)
Bind phone number to non-China region accounts.
Can't Link Phone After Account Deletion
Why you can't link phone number after deleting account.