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Help CenterApp Use IssuesScene and AutomationScenes & Automation Troubleshooting

Handling a Device or Scenario Data Loading Failure in the App on an Apple Watch?

Troubleshoot device and scenario data loading issues on Apple Watch by checking Bluetooth connection, restarting the app, and updating data.

Dear user. Please check in the following ways:

  1. Check that your iPhone and Apple Watch are properly connected through Bluetooth.

  2. Check that you can log in to the App installed on your iPhone.

  3. Open the App on your Apple Watch. Tap and hold the screen to update data.

  4. If the data is not updated after multiple attempts, open the App on your Apple Watch, restart the App on your iPhone, and update the data again.

  5. If the data is still not updated, restart your iPhone and Apple Watch. Connect your iPhone to your Apple Watch through Bluetooth and try again.