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What should I do if I can't find infrared sub-devices when creating automation?Why can't a delay plugin be added after binding a manually executed Tap-to-Run scene to a Scene Switch button?Why can some manually created tap-to-run scenes be added with a delay while others cannot?Why can the device be controlled normally in the device panel, but show offline and fail to execute in the automation record?Why have the automations disappeared after the app is updated?What should I do if a Gateway sub device prompts Connection timed out when executing a scene?What should I do if scene logs show error codes 3800/3004?Why does the geofence-based automation setting occasionally fail to work?What should I do when a smart task (Tap-To-Run or Automation) runs incorrectly?When creating a smart scene linkage (Automation/Tap-to-Run), can't find the existing device or device function in App in the device list?What can I do if the group timing and smart scene control features work abnormally?What should be done if the sunrise and sunset conditions set in the scene cannot be executed correctly, causing the device to always turn on earlier or later?My Automation does not seem to be executed correctly, how can I view the execution log of the automation?Why isn't the scene executed when environmental factors are set as the trigger condition in scene configuration?Why can my smart device trigger the configured Automation normally for the first time only, but fail to do so afterward?Why doesn't the Leave or Arrive (beta) feature take effect?Handling a Device or Scenario Data Loading Failure in the App on an Apple Watch?
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Help CenterApp Use IssuesScene and AutomationScenes & Automation Troubleshooting

When creating a smart scene linkage (Automation/Tap-to-Run), can't find the existing device or device function in App in the device list?

Learn why devices or device functions may not appear in automation device lists and how to check device compatibility.

Dear user. Please check in the following ways:

  1. First of all, please confirm whether the device is shared to you by others. The shared device cannot be used as an automated or scene execution action.

  2. If the device is not a device shared to you by others, if you cannot find the corresponding device or the function of the device, this product does not support adding to automation and one-click execution.

  3. If the device can be found, but some device functions are found to be missing in the function category, it means that only the displayed functions support scene linkage.

The equipment and equipment function options in the smart scene linkage (Automation/Tap-to-Run) are set by the product manufacturer. If you want to increase the support for smart scene linkage (Automation/Tap-to-Run) of equipment and equipment functions, you can report this problem to the product after-sales service person, therefore they can make improvements later. Thank you for your support and understanding.

What should I do when a smart task (Tap-To-Run or Automation) runs incorrectly?

Learn how to troubleshoot and resolve issues when smart tasks, tap-to-run scenes, or automations don't execute correctly.

What can I do if the group timing and smart scene control features work abnormally?

Troubleshoot issues with group timing and smart scene control features when devices appear offline or data transmission fails.