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What should I do if I can't find infrared sub-devices when creating automation?Why can't a delay plugin be added after binding a manually executed Tap-to-Run scene to a Scene Switch button?Why can some manually created tap-to-run scenes be added with a delay while others cannot?Why can the device be controlled normally in the device panel, but show offline and fail to execute in the automation record?Why have the automations disappeared after the app is updated?What should I do if a Gateway sub device prompts Connection timed out when executing a scene?What should I do if scene logs show error codes 3800/3004?Why does the geofence-based automation setting occasionally fail to work?What should I do when a smart task (Tap-To-Run or Automation) runs incorrectly?When creating a smart scene linkage (Automation/Tap-to-Run), can't find the existing device or device function in App in the device list?What can I do if the group timing and smart scene control features work abnormally?What should be done if the sunrise and sunset conditions set in the scene cannot be executed correctly, causing the device to always turn on earlier or later?My Automation does not seem to be executed correctly, how can I view the execution log of the automation?Why isn't the scene executed when environmental factors are set as the trigger condition in scene configuration?Why can my smart device trigger the configured Automation normally for the first time only, but fail to do so afterward?Why doesn't the Leave or Arrive (beta) feature take effect?Handling a Device or Scenario Data Loading Failure in the App on an Apple Watch?
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Help CenterApp Use IssuesScene and AutomationScenes & Automation Troubleshooting

What can I do if the group timing and smart scene control features work abnormally?

Troubleshoot issues with group timing and smart scene control features when devices appear offline or data transmission fails.

Hello, it is possible that your device is offline or there is a failure in the data transmission of the group or scene. We recommend you to perform the following troubleshooting steps:

Firstly, check if the group or scene interface displays the device as offline. Currently, the group function only supports devices of the same type. We suggest you try removing the device and reconfiguring the network:

  1. Open the App, go to the device control panel; click on the top right corner "..." to enter the device details page;
  2. Click on "Remove Device" at the bottom;
  3. reconfigure the network;

If the above steps do not resolve your issue, we recommend you try upgrading the firmware:

  1. Open the App, go to the device control page;
  2. click on the top right corner "..." to enter the device details page;
  3. click on "Check Firmware Upgrade" at the bottom - "Upgrade Now"