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What should I do if I can't find infrared sub-devices when creating automation?Why can't a delay plugin be added after binding a manually executed Tap-to-Run scene to a Scene Switch button?Why can some manually created tap-to-run scenes be added with a delay while others cannot?Why can the device be controlled normally in the device panel, but show offline and fail to execute in the automation record?Why have the automations disappeared after the app is updated?What should I do if a Gateway sub device prompts Connection timed out when executing a scene?What should I do if scene logs show error codes 3800/3004?Why does the geofence-based automation setting occasionally fail to work?What should I do when a smart task (Tap-To-Run or Automation) runs incorrectly?When creating a smart scene linkage (Automation/Tap-to-Run), can't find the existing device or device function in App in the device list?What can I do if the group timing and smart scene control features work abnormally?What should be done if the sunrise and sunset conditions set in the scene cannot be executed correctly, causing the device to always turn on earlier or later?My Automation does not seem to be executed correctly, how can I view the execution log of the automation?Why isn't the scene executed when environmental factors are set as the trigger condition in scene configuration?Why can my smart device trigger the configured Automation normally for the first time only, but fail to do so afterward?Why doesn't the Leave or Arrive (beta) feature take effect?Handling a Device or Scenario Data Loading Failure in the App on an Apple Watch?
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Help CenterApp Use IssuesScene and AutomationScenes & Automation Troubleshooting

What should I do when a smart task (Tap-To-Run or Automation) runs incorrectly?

Learn how to troubleshoot and resolve issues when smart tasks, tap-to-run scenes, or automations don't execute correctly.

  1. You can view the logs on the automation or one-click execution scene page to determine whether the automation or one-click execution scene was executed successfully and the reasons for any unsuccessful execution. You can troubleshoot based on the logs.

  2. Please make sure your device is powered on and functional;

  3. Please ensure that during the execution time of the task, the device is online in a stable and smooth network environment;

  4. If the device is online and functioning properly but the task is not executing correctly, please delete the task and add a new one afterwards;

  5. If the issue persists, try removing and re-adding the device, and then set up the scheduled task again;

  6. If you are using Zigbee devices, it may be due to the lack of connection between your device and the gateway. If the gateway is connected, the issue might be caused by configuring too many devices in the scene. It is recommended to set up the scene through grouping;

  7. If you are using Wi-Fi devices, the problem may be caused by the device going offline. Please remove the device and then re-add it;

  8. If the device is connected via Bluetooth technology, only devices added through Bluetooth mesh or within the effective range support scene control.

  9. If the issue persists, You can click the "Feedback Questions" button below to report your questions, and the feedback results can be viewed in "My Feedback" on the "Me - FAQ and Feedback" page, thank you for your support!