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Help CenterApp Use IssuesSoftware and SystemRuntime Troubleshooting

What should I do if the App crashes or the device functions abnormally after the App or device firmware is updated?

Learn how to troubleshoot app crashes and device malfunctions after firmware or app updates.

Dear user. Please check in the following ways:

  1. Try to update or reinstall the App and restart the phone to check if it can solve the problems;
  2. Restore the malfunctioning device to the factory settings in the App, and then add it again to check if the malfunction can be solved;

If the problem persists, We suggest that you give us feedback through the App feedback path,and we will help you solve the problem as soon as possible.