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How do I configure a Wi-Fi device?How can Wi-Fi electrical devices enter pairing mode?How can Wi-Fi lighting devices enter the pairing mode?How to connect the hidden Wi-Fi, the mobile phone can add Wi-Fi name to connect, but the device can't find it?How can devices be connected without Wi-Fi and only mobile hotspots?How are the EZ and AP modes different?How to ensure data security if the devices support connecting to a network without a Wi-Fi password?How to connect the device if there is no Wi-Fi password?My device needs to be re-configured, but I don't know how to reset the device into EZ/AP Mode (pairing mode)?How do I add a device to the App and connect it to the Internet Wi-Fi?
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Help CenterDevice Networking IssuesDevice Network Provisioning GuideWi-Fi Device Network Provisioning

How do I add a device to the App and connect it to the Internet Wi-Fi?

Learn the complete steps to add a device to the app and connect it to your Wi-Fi network.

Dear user. You can follow the steps below:

  1. On the "Home" page, click the "+" icon in the upper right corner to enter the device selection page.

  2. Select the right category and find the device (Wi-Fi) that needs to be added.

  3. After clicking, you need to enter the Wi-Fi password (most devices only support 2.4G wireless network).

  4. Click the button in the upper right corner, you can select the pairing mode of the device (fast blinking is EZ Mode, slow blinking is AP Mode).

  5. If your indicator is not flashing, it means that you have not reset your device to the status of network configuration, please click "The indicator is not flashing" for help.

After selecting the indicator status of your device, you will enter the corresponding network distribution process.

Troubleshooting

If the process of adding a device is stuck in the "Scan devices" stage, please refer to our network troubleshooting guide.

If it is stuck in the "Register on Cloud" and "Initialize the device" stage, please provide your device Virtual ID and the time, we will arrange a technician to check for you.

Thank you for your understanding and support!

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Troubleshooting