LogoSmartLife App Docs
LogoSmartLife App Docs
Homepage
Help Center
Device Networking Issues
App Use Issues
Home, Members & Room Management
Home Member Management
Room & Room Group Management
Home Creation & Basic Settings
Device Ownership, Movement & Sharing Permissions
Device Sharing Permissions
Do the devices support sharing?After sharing my device to family members, do I need to re-share it when adding a new device?How do I share a device?Is there a way to give someone else permission to control my devices via their App account?Can I share devices with both iOS and Android accounts?Can the device be added to two App accounts / mobile phones?How do I cancel a shared device?How can my family and I control my smart device?Can all members in a home operate and edit devices?If I reset my device to pairing mode, can shared family members still use this device?When sharing a device, if you receive the prompt "The invited user belongs to a different data center, and due to data protection policies, the device cannot be shared," what should you do?
Device Ownership & Movement
Home Member Management
Device Management and Control
Value-added Services & Extended Functions
Third-party Control Issues
Device Network Provisioning Guide
Frequently Asked Questions
Manwal ng Gumagamit
Help CenterHome, Members & Room ManagementDevice Ownership, Movement & Sharing PermissionsDevice Sharing Permissions

When sharing a device, if you receive the prompt "The invited user belongs to a different data center, and due to data protection policies, the device cannot be shared," what should you do?

Learn how to resolve cross-data center sharing issues when inviting users from different regions

If you encounter this prompt, it is usually because the accounts belong to different data centers. Due to data protection policies, accounts from different countries or regions may belong to distinct data centers, preventing cross-region sharing operations.

General Case: Verify Account Country/Region

Both parties should log into the app, navigate to the Account Settings page, and check the Country/Region information selected during registration. If they differ, you may need to re-register with accounts from the same country/region and attempt sharing again.

Special Case: Specific Countries/Regions

If the account belongs to regions such as Vietnam, Laos, Cambodia, Thailand, Myanmar, Malaysia, Singapore, Indonesia, Philippines, Brunei, Timor-Leste, Papua New Guinea, Solomon Islands, Hong Kong (China), Macau (China), Taipei (China), due to recent data storage service upgrades, sharing might still fail even if the country/region is the same. We recommend following these steps:

Device sharing steps

Device owner:

Go to the device details page--"Share device"--Send sharing link"

Shared User:

Click on the shared link to redirect from the browser to the App. If at this point the data center you belong to is different from that of the device owner, a cross-region sharing prompt will appear. Switch to the device owner's data center, then click the shared link again to accept the sharing.

Data center switching steps

Note: The account receiving the shared access must be registered using a phone number or email. If you are using a third-party quick login account or a third-party account that is already linked to a phone number/email, you must first register an independent account using a phone number or email before proceeding. If the issue persists, you can provide feedback through the App feedback pathway.

If I reset my device to pairing mode, can shared family members still use this device?

Impact of resetting a shared device on family members

Device Ownership & Movement

How to transfer device ownership and move devices between homes

Talaan ng mga Nilalaman

General Case: Verify Account Country/Region
Special Case: Specific Countries/Regions