LogoTakardun SmartLife App
LogoTakardun SmartLife App
Babban Shafi
Help Center
Matsalolin Hanyar Sadarwar Na'ura
Matsalolin Amfani da App
Home, Members & Room Management
Device Management and Control
Bayanan asalin na na’ura da saitunan keɓancewa
Gyaran Matsalolin Na'ura
Sarrafawa da Amsar Na'ura Mara Al'ada
Na'urara ta sami gazawar aiki?Maɓallin da ke kan firogi ba ya aiki don kunna/kashe?Na'urar ba za a iya kashe ta ta hanyar App?Na'urar za ta iya kunna kawai kuma ba za a iya kashe ta ba?Me yasa za'a iya sarrafa na'urar a cikin hanyar sadarwa ɗaya amma ba za'a iya sarrafa ta a hanyoyin sadarwa daban-daban ba?Me ya sa App ɗin ba zai iya sarrafa na'urar sarrafa Bluetooth ba?Na'urar Smart dina ba ta amsa ba, ba a iya sarrafa ta?Na yi amfani da hanyar sadarwar Bluetooth mesh, amma me ya sa na'urar Bluetooth mesh dina ba ta aiwatar da umarni?Hanyar sadarwata tana da sauri kuma kwakkwara, amma yayin amfani da App don sarrafa na'ura, jinkirin na'urar yana da yawa koyaushe?Me zan yi idan App din ya kasa sarrafa na'ura?
Matsayin Na'ura da Nunawa Mara Al'ada
Value-added Services & Extended Functions
Third-party Control Issues
Jagorar Saita Hanyar Sadarwar Na'ura
Tambayoyin da ake yawan yi
Jagorar Mai Amfani
Help CenterDevice Management and ControlGyaran Matsalolin Na'uraSarrafawa da Amsar Na'ura Mara Al'ada

Na'urar za ta iya kunna kawai kuma ba za a iya kashe ta ba?

Troubleshoot device that can only turn on but not off

Dear user. Please check in the following ways:

  1. Please check the device box or product manual, and make sure that the App recommended is our App. If it is not, compatibility problems are likely to occur, resulting in the situation that the device can only be opened and cannot be closed after the device is successfully added.

  2. If your device is a low-power device such as a sensor or devices that use batteries, it cannot be turned off. If you do not need it to continue working, please remove it from the App or completely power off the device.

  3. If it's not a low-power device. Please reset the device to factory setting and add it again. Then check whether you can turn off it by App. If you still cannot turn off it, please use the physical button and check whether you can turn off it.

If you cannot turn off it by the physical button, please contact the manufacturer to check the hardware. Thanks for your understanding and support.