LogoTakardun SmartLife App
LogoTakardun SmartLife App
Babban Shafi
Help Center
Matsalolin Hanyar Sadarwar Na'ura
Matsalolin Amfani da App
Home, Members & Room Management
Device Management and Control
Bayanan asalin na na’ura da saitunan keɓancewa
Gyaran Matsalolin Na'ura
Sarrafawa da Amsar Na'ura Mara Al'ada
Na'urara ta sami gazawar aiki?Maɓallin da ke kan firogi ba ya aiki don kunna/kashe?Na'urar ba za a iya kashe ta ta hanyar App?Na'urar za ta iya kunna kawai kuma ba za a iya kashe ta ba?Me yasa za'a iya sarrafa na'urar a cikin hanyar sadarwa ɗaya amma ba za'a iya sarrafa ta a hanyoyin sadarwa daban-daban ba?Me ya sa App ɗin ba zai iya sarrafa na'urar sarrafa Bluetooth ba?Na'urar Smart dina ba ta amsa ba, ba a iya sarrafa ta?Na yi amfani da hanyar sadarwar Bluetooth mesh, amma me ya sa na'urar Bluetooth mesh dina ba ta aiwatar da umarni?Hanyar sadarwata tana da sauri kuma kwakkwara, amma yayin amfani da App don sarrafa na'ura, jinkirin na'urar yana da yawa koyaushe?Me zan yi idan App din ya kasa sarrafa na'ura?
Matsayin Na'ura da Nunawa Mara Al'ada
Value-added Services & Extended Functions
Third-party Control Issues
Jagorar Saita Hanyar Sadarwar Na'ura
Tambayoyin da ake yawan yi
Jagorar Mai Amfani
Help CenterDevice Management and ControlGyaran Matsalolin Na'uraSarrafawa da Amsar Na'ura Mara Al'ada

Me yasa za'a iya sarrafa na'urar a cikin hanyar sadarwa ɗaya amma ba za'a iya sarrafa ta a hanyoyin sadarwa daban-daban ba?

Troubleshoot device control across different networks

Dear user. If you can only control the device when connected to your home's Wi-Fi, and you can't control it with 4G or other Wi-Fi, it means that there is a problem with the connection between the router in your home and the external network (For example, if there is a problem with DNS or UDP forwarding, please contact your network operator or router after-sales service for details). Therefore the device is failed to communicate with our cloud, so it can only operate normally in the local area network (when you connect your home Wi-Fi, you are using the local area network to control the device). Please check your router's connection to the external network and make sure it is smooth before trying again. Thank you for your understanding and support.

If the device is online normally, please check if your mobile phone has enabled mobile data permissions for the corresponding Apps.

  1. iPhone: Settings—Cellular—Find Corresponding App—Enable Cellular Network

  2. Android phone: Settings—Data Traffic Management—Application Connections—Find Corresponding App—Enable Mobile Data

Note: the bluetooth devices and Zigbee devices must have a suitable gateway.