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LogoSmartLife App hujjatlari
Bosh sahifa
Help Center
Qurilma tarmog'i muammolari
Ilovadan foydalanish muammolari
Home, Members & Room Management
Device Management and Control
Qurilma asosiy ma’lumoti va shaxsiylashtirish sozlamalari
Qurilma muammolarini bartaraf etish
Qurilmani boshqarish va javob berishdagi nosozlik
Qurilmamda funksiya nosozligi yuz berdimi?Vilkadagi tugma yoqish/o'chirish uchun ishlamayaptimi?Qurilmani ilova orqali o'chirib bo'lmaydi?Qurilma faqat yoqiladi va o'chirilmaydi?Qurilmani bir xil tarmoqda boshqarish mumkin, lekin turli tarmoqlarda boshqarib bo'lmaydimi?Nega Bluetooth kontrollerni boshqarib bo'lmaydi?Aqlli qurilma javob bermayapti yoki boshqarib bo'lmayaptimi?Men Bluetooth mesh shlyuzidan foydalanayapman, lekin nega Bluetooth mesh qurilmam buyruqlarni bajarmayapti?Mening tarmog'im tez va barqaror, lekin qurilmani boshqarish uchun ilovadan foydalanganda, qurilma kechikishi har doim yuqori bo'ladi?Ilova qurilmani boshqarishga muvaffaq bo'lmasa nima qilish kerak?
Qurilma holati va displeyidagi nosozlik
Value-added Services & Extended Functions
Third-party Control Issues
Qurilma tarmog'ini sozlash qo'llanmasi
Ko'p beriladigan savollar
Foydalanuvchi qoʻllanmasi
Help CenterDevice Management and ControlQurilma muammolarini bartaraf etishQurilmani boshqarish va javob berishdagi nosozlik

Qurilmani ilova orqali o'chirib bo'lmaydi?

Qurilmani ilova orqali o'chirish muammolarini hal qilish

Dear user. Please check in the following ways:

  1. Please check the device box or product manual, and make sure that the App recommended is our App. If it is not, compatibility problems are likely to occur, resulting in the situation that the device can only be opened and cannot be closed after the device is successfully added.

  2. If your device is a low-power device such as a sensor or devices that use batteries, it cannot be turned off. If you do not need it to continue working, please remove it from the App or completely power off the device.

  3. If it's not a low-power device. Please reset the device to factory setting and add it again. Then check whether you can turn off it by App.

  4. The smart device still needs very little power after you turn it off remotely. This is to maintain the connection to the network so that you can turn it on and operate it remotely when needed. If you need to turn off the smart device completely, you need to manually cut off the power of the device.

If you still cannot turn off it, please use the physical button and check whether you can turn off it. If you cannot turn off it by the physical button, please contact the manufacturer to check the hardware. Thanks for your understanding and support.