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LogoSmartLife App hujjatlari
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Help Center
Qurilma tarmog'i muammolari
Ilovadan foydalanish muammolari
Home, Members & Room Management
Device Management and Control
Qurilma asosiy ma’lumoti va shaxsiylashtirish sozlamalari
Qurilma muammolarini bartaraf etish
Qurilmani boshqarish va javob berishdagi nosozlik
Qurilmamda funksiya nosozligi yuz berdimi?Vilkadagi tugma yoqish/o'chirish uchun ishlamayaptimi?Qurilmani ilova orqali o'chirib bo'lmaydi?Qurilma faqat yoqiladi va o'chirilmaydi?Qurilmani bir xil tarmoqda boshqarish mumkin, lekin turli tarmoqlarda boshqarib bo'lmaydimi?Nega Bluetooth kontrollerni boshqarib bo'lmaydi?Aqlli qurilma javob bermayapti yoki boshqarib bo'lmayaptimi?Men Bluetooth mesh shlyuzidan foydalanayapman, lekin nega Bluetooth mesh qurilmam buyruqlarni bajarmayapti?Mening tarmog'im tez va barqaror, lekin qurilmani boshqarish uchun ilovadan foydalanganda, qurilma kechikishi har doim yuqori bo'ladi?Ilova qurilmani boshqarishga muvaffaq bo'lmasa nima qilish kerak?
Qurilma holati va displeyidagi nosozlik
Value-added Services & Extended Functions
Third-party Control Issues
Qurilma tarmog'ini sozlash qo'llanmasi
Ko'p beriladigan savollar
Foydalanuvchi qoʻllanmasi
Help CenterDevice Management and ControlQurilma muammolarini bartaraf etishQurilmani boshqarish va javob berishdagi nosozlik

Qurilmani bir xil tarmoqda boshqarish mumkin, lekin turli tarmoqlarda boshqarib bo'lmaydimi?

Troubleshoot device control across different networks

Dear user. If you can only control the device when connected to your home's Wi-Fi, and you can't control it with 4G or other Wi-Fi, it means that there is a problem with the connection between the router in your home and the external network (For example, if there is a problem with DNS or UDP forwarding, please contact your network operator or router after-sales service for details). Therefore the device is failed to communicate with our cloud, so it can only operate normally in the local area network (when you connect your home Wi-Fi, you are using the local area network to control the device). Please check your router's connection to the external network and make sure it is smooth before trying again. Thank you for your understanding and support.

If the device is online normally, please check if your mobile phone has enabled mobile data permissions for the corresponding Apps.

  1. iPhone: Settings—Cellular—Find Corresponding App—Enable Cellular Network

  2. Android phone: Settings—Data Traffic Management—Application Connections—Find Corresponding App—Enable Mobile Data

Note: the bluetooth devices and Zigbee devices must have a suitable gateway.