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LogoSmartLife App Dokumentazioa
Hasiera orria
Help Center
Gailuaren Sare Arazoak
Aplikazioaren erabilera arazoak
Home, Members & Room Management
Device Management and Control
Gailuaren oinarrizko informazioa eta pertsonalizazio ezarpenak
Gailuaren arazoen konponketa
Gailuaren kontrol eta erantzun anormala
Nire gailuak funtzio-hutsegitea izan du?Entxufeko botoiak ez du funtzionatzen pizteko/itzaltzeko?Gailua ezin da aplikazioaren bidez itzali?Gailua piztu bakarrik egin daiteke eta ezin da itzali?Zergatik kontrolatu daiteke gailua sare berean baina ezin da kontrolatu sare desberdinetan?Zergatik ezin du aplikazioak Bluetooth kontroladorea kudeatu?Nire gailu adimenduna ez da erantzuten, kontrolaezina da?Bluetooth mesh atebide bat erabili dut, baina zergatik nire Bluetooth mesh gailuak ez ditu komandoak exekutatzen?Nire sarea azkarra eta egonkorra da, baina gailua kontrolatzeko aplikazioa erabiltzean, gailuaren latentzia beti altua da?Zer egin behar dut aplikazioak gailua kontrolatzen huts egiten badu?
Gailuaren egoera eta bistaratzea anormala
Value-added Services & Extended Functions
Third-party Control Issues
Gailuen sare-hornidura gida
Maiz egiten diren galderak
Erabiltzailearen eskuliburua
Help CenterDevice Management and ControlGailuaren arazoen konponketaGailuaren kontrol eta erantzun anormala

Gailua ezin da aplikazioaren bidez itzali?

Gailua aplikazioaren bidez itzaltzeko arazoen konponketa

Dear user. Please check in the following ways:

  1. Please check the device box or product manual, and make sure that the App recommended is our App. If it is not, compatibility problems are likely to occur, resulting in the situation that the device can only be opened and cannot be closed after the device is successfully added.

  2. If your device is a low-power device such as a sensor or devices that use batteries, it cannot be turned off. If you do not need it to continue working, please remove it from the App or completely power off the device.

  3. If it's not a low-power device. Please reset the device to factory setting and add it again. Then check whether you can turn off it by App.

  4. The smart device still needs very little power after you turn it off remotely. This is to maintain the connection to the network so that you can turn it on and operate it remotely when needed. If you need to turn off the smart device completely, you need to manually cut off the power of the device.

If you still cannot turn off it, please use the physical button and check whether you can turn off it. If you cannot turn off it by the physical button, please contact the manufacturer to check the hardware. Thanks for your understanding and support.