What should I do if I cannot receive the device message push, alarm sound/door ringtone and call request from the App?

Dear user, we are sorry for your inconvenience. If you do so:

1. Verify that your mobile phone allows the App to push messages.

2. Please confirm to open the message push settings in the App, open the App, click Me-Message Center, click the button in the upper right, enable notifications.

3. Check Notifications Settings, whether Do-Not-Disturb Schedule was on.

4. If your mobile phone and device allow the App to push messages but do not receive any messages, check whether the App message center has new message notifications.

5. Some Android mobile phone systems will compulsorily judge our App push as marketing information, thereby forcibly turning off push and sound/vibration reminders.

6. Due to limitations of some Android systems, some Android phones can only receive up to 24 App push messages. If these push messages are not cleared, the phone will not be able to receive new App push messages.

Android Power Saving Function

The power saving function of some Android phones will close the background process of the App, which is also the reason why you cannot receive the App push:

1. Please turn off the power saving function in the settings, or add the App to the white list of the power saving function (if there is no white list function, you need to turn off the power saving function).

2. Please lock the background process of the App on the background management page of the Android phone, so that the Android system will not automatically close the background process of the App (Android systems with this function can see the "lock" mark on the background process of the App ).

3. Please allow the App to start automatically in the system settings of the Android phone, otherwise the Android system will periodically shut down the background process of the unused App, which will also affect the push of App.

Full-Screen Notification Permissions (Android 14+)

What if my phone doesn't receive a doorbell notification or call notification after the app is closed?

In Android 14 and later, full-screen notification permissions have been restricted. For apps like doorbells, full-screen notification permission is required to display a call notification.

Phone Brand Specific Settings

The following is the specific setting process of some common mobile phone brands:

• Samsung phone
• XiaoMi phone
• HUAWEI phone
• OPPO phone
• VIVO phone