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Push Notification Troubleshooting
Why can't the mobile phone notification bar receive push notifications from the App?How should you proceed when you receive a notification from the app indicating that the video cannot be loaded?If your Bluetooth device is not receiving alert notifications on an Android 15 phone, how should you handle it?What should I do if I cannot receive the device message push, alarm sound/door ringtone and call request from the App?Why do I receive messages after I enable Do Not Disturb?What information can I get from Message Center? Can it be pushed to third-party social software?
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Help CenterApp Use IssuesMessage Center & App PushesPush Notification Troubleshooting

Why can't the mobile phone notification bar receive push notifications from the App?

Troubleshoot issues with receiving push notifications on your mobile phone notification bar.

Dear user, sorry for the inconvenience, if you do so:

  1. Verify that your mobile phone allows the App to push messages.

  2. Please confirm to open the message push settings in the App, open the App, click Me-Settings-App Notification-System Notification-Enable System Notification.

  3. Check Notifications Settings, whether Do-Not-Disturb Schedule was on.

  4. If your mobile phone and device allow the app to push messages but do not receive any messages, check whether the app message center has new message notifications.

Android Power Saving Function

The power saving function of some Android phones will close the background process of the App, which is also the reason why you cannot receive the App push:

  1. Please turn off the power saving function in the settings, or add the App to the white list of the power saving function (if there is no white list function, you need to turn off the power saving function).

  2. Please lock the background process of the App on the background management page of the Android phone, so that the Android system will not automatically close the background process of the App (Android systems with this function can see the "lock" mark on the background process of the App).

  3. Please allow the App to start automatically in the system settings of the Android phone, otherwise the Android system will periodically shut down the background process of the unused App, which will also affect the push of App.

If message pushing is enabled for the message center and your mobile phone but you still do not receive any messages, provide us with your device ID and the messages that you are supposed to have received. We will arrange for technical support engineers to troubleshoot this issue.

Talaan ng mga Nilalaman

Android Power Saving Function