LogoSmartLife App Docs
LogoSmartLife App Docs
Homepage
Help Center
Device Networking Issues
Router Configuration
Device Network Provisioning Guide
Device Connection Failure
Device Compatibility / Recognition Issues
What should I do if the Matter network configuration prompts "The device type is not supported temporarily"?What should I do if the device category is misidentified?What should I do if the device is not in the addable list during network configuration?Zigbee Sub-Device Authorization FailedDevice Not Supported by App
Connection Method / Protocol Issues
Network Settings & Configuration Flow Issues
Device Offline
App Use Issues
Home, Members & Room Management
Device Management and Control
Value-added Services & Extended Functions
Third-party Control Issues
Device Network Provisioning Guide
Frequently Asked Questions
Manwal ng Gumagamit
Help CenterDevice Networking IssuesDevice Connection FailureDevice Compatibility / Recognition Issues

Zigbee Sub-Device Authorization Failed

Troubleshoot 'Unauthorized, unable to add' error when adding Zigbee sub-devices

When adding a Zigbee sub-device, the message "Unauthorized, unable to add" appears, and the gateway cannot find the device. What should I do?

Solution

This situation is typically related to the product's own settings. Please follow these steps:

  1. Take a screenshot of the error message displayed in the app
  2. Contact the seller for assistance in resolving the issue

The authorization error usually indicates a compatibility or configuration issue with the specific device. The seller can provide device-specific guidance to resolve the problem.

Related Resources

  • Zigbee Network Provisioning
  • Device Compatibility Issues

What should I do if the device is not in the addable list during network configuration?

Solutions when device is not in the addable list

Device Not Supported by App

Resolve the 'This device is not supported by this app' error during network configuration

Talaan ng mga Nilalaman

Solution
Related Resources