SmartLife App DocsConnection Method / Protocol Issues
Troubleshoot connection method and protocol problems.
Diagnose and resolve issues related to connection methods and protocols.
Wi-Fi Connection Issues
The device is failed to connect on a 5G network?
Understanding why most smart devices only support 2.4GHz Wi-Fi and how to resolve 5G network connection issues
How to troubleshoot if Wi-Fi device fails to connect successfully?
Learn how to troubleshoot and resolve Wi-Fi device connection failures with step-by-step guidance.
Why can't my iPhone connect to a device when my Android phone has no problem connecting to it?
Learn how to resolve iPhone connection issues with smart devices when Android phones connect successfully.
AP Mode Issues
Why only AP mode (blink slowly) works but EZ mode (Blink Quickly) does not?
Understanding the differences between AP mode and EZ mode for device pairing
Using AP mode, the device indicator enters slow flash mode but it still cannot connect?
Learn how to diagnose and resolve AP mode connection issues when the device indicator shows slow flash but fails to connect.
Why isn't the device connection page displayed in the App when I use the AP mode for network pairing?
Troubleshoot issues when the device connection page doesn't appear during AP mode pairing.
Bluetooth Connection Issues
Why can't I connect my Bluetooth device to my new mobile phone?
Learn how to troubleshoot Bluetooth device connection issues when switching to a new mobile phone.
What should I do if the Bluetooth device connection fails?
Troubleshoot Bluetooth device connection failures with these helpful steps.