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Home, Members & Room Management
Device Management and Control
Value-added Services & Extended Functions
Third-party Control Issues
Three-Way Voice Common Issues
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Why did I fail to control the device via smart speaker after I modified its name?Does smart speaker support the voice control of Tap-To-Run?Why does the App always show that the device is offline, and how does it automatically recover in a second or two, but the thirdpart shows that the device is still offline?Why doesn't a smart speaker respond when I use it to control devices or scenes?The device can be turned on by third-party voice control, but it will be automatically turned off in a few minutes?After device has been upgraded, it cannot be used by third parties (Alexa, Google Assistant)?There is a high latency when using third-party smart speaker control devices, but not with your App?Why is the device displayed incorrectly in voice assistant apps?App can control the device, but it failed to use the Third-party voice control?
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Apple Siri/HomeKit
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Alexa and Echo
Baidu Xiaodu/Tmall Genie and Other Smart Speakers
Android Auto / CarPlay
Google Home/Assistant
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Help CenterThird-party Control IssuesThree-Way Voice Common IssuesҲолат ва идоракунии дастгоҳ

Why is the device displayed incorrectly in voice assistant apps?

Learn why devices may show incorrect categories or status in voice assistant apps

Why is the device displayed incorrectly in voice assistant apps?

Dear user. If you do so:

  1. Please confirm whether you are using the latest version of IFTTT/Alexa/Google Home App and skills.

  2. IFTTT/Alexa/Google Home App does not support such products. So we have to chosen a compatibility solution, so sometimes it cannot be displayed as the incorrect device category (for example: Alexa and Google do not support curtain switches and garage door switches).

  3. Please confirm with the device seller whether the function you need supports third-party voice control, because this function may require additional development by the device manufacturer before it can be used (some device may not be completely suitable for Alexa/Google Home, such as: universal remote control, air conditioner, TV, etc.).

  4. When using the Alexa/Google Home App to control the color temperature of the light, the color temperature of the light cannot be completely white or yellow. This is because the setting range supported by Alexa/Google Home is 15% to 75% when the color temperature is controlled by voice. 0 to 100%, so the color temperature of the lamp cannot become completely white or yellow.

Note: The third-party voice control options supported by devices are set by the product manufacturer. If you want to add a third-party voice control option for the device, you can report this problem to the after-sales service of the product so that they can improve it later. Thank you for your support and understanding.

Мундариҷа

Why is the device displayed incorrectly in voice assistant apps?